More 511th History: Memories of Border Duty on a Cold Winter's Day

I have a lot of interesting memories from my days on border duty during the waning days of the Cold War. To be honest, it was a strange time to be stationed in Germany. The "Bad Guys" across the border were still poised to attack at any time, and the "Good Guys" on our side of the border were still prepared to repel them if the balloon ever went up. When I am asked to describe what it was like to serve along the East German border, I generally characterize my experiences as a giant game of "Cat and Mouse" or "Hide and Seek." We spent a lot of time trying to figure out where the bad guys were and what they were doing, and the bad guys spent a lot of time trying to figure out where we were and what we were doing.

I have also explained that my time was generally broken down as follows: 95% boring, 4% interesting, and 1% terror. I can't really talk about the 1% terror, except to say that it was the most-addictive part of the job. Although, come to think of it - I can't really talk about the 4% interesting, either. Suffice it to say that the 5% of my job that wasn't boring can't be discussed until sometime after I'm dead, so don't bother asking. Seriously.

That leaves the 95% of my time that was boring, which is mostly open for discussion.

Here's the way that we typically operated along the border: we'd get a call at zero-dark-thirty that the bad guys might be up to something, and about 30 minutes after I got the call, our vehicles would be rolling out of the gates of our post and headed toward the border to determine whether the bad guys were up something that wasn't good. This meant that I kept all of my military gear fully loaded in the trunk of my car at all times, so when I got the call - all I had to do was throw on a uniform, jump in the car, and head off to post, where I would quickly dispatch my vehicle and pull it into place with the rest of the vehicles that were ready to deploy. It didn't matter how crappy the weather conditions were - it could be raining, snowing, or freezing - when we got the call, it was time to go. (Sometimes we would roll out to the border when the roads weren't safe enough for travel, which meant that we would have to remain on the border until the roads were safe to come home.)

East German Border in Winter

Depending on which border site we were deploying to, it might take a couple of hours to get to our location, where we would immediately set up all of the gear that was necessary to figure out what the bad guys were up to. As soon as everything was set up and configured, we'd start doing what we were trained to do, until such time as we were able to make a good/bad decision on what the bad guys were actually doing. If you weren't the soldier who was determining what the bad guys were doing, there were a host of other activities for you to do: pulling guard duty, setting up camouflage, encircling the operations area with concertina wire, or pulling radio watch. If you weren't doing any of those thingsā€¦ well, we had so few people in our platoon that you were pretty much guaranteed to be doing one of those assignments.

You'll notice that I didn't mention sleep, because for the first few days of any deployment there usually wasn't a lot of sleep happening. Most deployments started out with all hands on deck, because we were trying to determine the status of the bad guys. However, after a few days things would start to calm down, and then we'd allow people to rotate on and off for sleep. (I've mentioned it elsewhere that my personal record for lack of sleep was four days... at which point I began to hallucinate.)

However, at any time we could be ordered to "jump," which meant to pack up all our gear in a hurry and rapidly deploy somewhere else along the border. Our next location might be 30 minutes away, or it might be hours away - it depended on what needed to be done. The jump order could have been because the bad guys moved somewhere else and we needed to follow them, or it could have been because the location where we were situated wasn't yielding enough results to figure out what the bad guys were doing, or it could have been because some @#$% idiot in charge decided that it would be amusing to torture his troops, or for any number of other reasons.

I'll paraphrase Alfred Lord Tennyson to sum up how I felt about my situation:

Was there a man dismayed?
Not though the soldier knew.
Someone had blundered.
Theirs not to make reply,
Theirs not to reason why,
Theirs but to do and die.

We weren't always required to jump during a border deployment; on many occasions business was good enough to stay in one place for the entire time we were working. However, there were other occasions when we would jump more than once, and I recall one especially heinous winter deployment where it seemed that we were jumping every other day. (Or perhaps we jumped every day... that deployment is kind of a blur now that I look back at it.)

I mentioned earlier that sleep was often hard to come by, and for this deployment that was especially true. It seemed that just as soon as we would get set up in a new location and start monitoring what the bad guys were doing, we would get the order to jump, and away we went. I also mentioned earlier that we had far too few people in our platoon, which had another detrimental effect on all of our jumps: we didn't have enough people for there to be a driver and assistant driver in every vehicle, which meant that I was on my own every time I climbed behind the wheel of my truck.

Let me paint a mental picture of what that was like: I hadn't had sleep in days. I was cold. I was hungry. I was tired. I missed my wife and kids. I hurt in places that I didn't know existed after hours of sitting on a seat that was made by the lowest bidder as I drove through mile after mile of snow-laden roads under overcast skies. Night and day had a way of devolving into a constant, dismal blur due to the odd hours working inside gear that had no windows to the outside world, and there was no easy way to tell if it was morning or evening due to the oppressive nature of the unyielding blockade of gray clouds that blotted out the sun. As we made our way from location to location, we often took farmroads that meandered through scores of tiny German villages and fields that were buried by snow. We soon had no earthly idea which way was north or south... our sole point of reference was that we were following the map, and the map never lied.

Since I had no one else to keep me sharp as I drove on in solitude, I had to come up with a way to keep my brain engaged - and my solution was simple: screaming. I spend a lot of time alone in the cab of my truck screaming in order to force my anatomy to kick in some adrenalin that would keep me going for another few minutes, then I'd start screaming again to repeat the process.

If all this detail sounds miserable, let me assure you - it was.

At some point during this deployment we were on the road, and as often the case - we were somewhere in the middle of nowhere. The snow had reduced traffic down to a single lane, which didn't impact our travel at all since the Germans had the good sense to stay home where it was warm. In hindsight, I'll be willing to bet most of the bad guys were lying at home in their cozy, warm beds, too. I think it was probably only our platoon that was wandering the German countryside at that hour. Nevertheless, I was exhausted, and my throat hurt from screaming - but I had to go on, because that was my job. And if I didn't do my job to the best of my ability, good people could get hurt by bad people, and so I kept driving.

East German Border in Winter

My truck was following closely behind one of our M113 Armored Personnel Carriers, and the M113's tank commander was a great guy: SPC Heggie. As miserable as I was, Heggie had it much worse. I had the relative privilege of sitting in the cab of my truck as we drove, whereas Heggie had to sit in the commander's seat of his tracked vehicle for the duration of our journey, which meant that his entire upper torso was fully exposed to the cold, winter air. He was bundled up in all his extreme cold weather gear: jacket, scarf, goggles, helmet, gloves, etc., even a facemask that was designed to stave off frostbite in arctic conditions. But despite all that cold weather gear, Heggie still had to brave the icy winds of a German winter for hours at a time. My situation may have sucked, but Heggie's situation sucked even more.

We had been driving like that for an indeterminate amount of time, when I saw Heggie turn around and look at me for a moment. At the time, I thought that he was checking to see that I was still there, and I hadn't fallen asleep and driven off the road somewhere. That thought seemed to be confirmed when Heggie turned his back on me again, but I saw him press the microphone on his helmet to his mouth, which meant that he was trying to talk to the M113 driver about something. Of course, in those conditions - with the wind and the face mask and the incredibly loud volume of driving a tracked vehicle on a road - Heggie wasn't "talking" so much as "yelling" to the driver in order to compensate for the lousy conditions.

Then I saw the strangest thing - the M113 made a quick shift to the right, then it straightened out again. This meant that the right track of the vehicle was now riding squarely on the shoulder of the road, and running over all of the white, meter-sized markers that lined the edge of the avenue. Our nicknames for these road markers were "Machts Nichts" poles, because - according to prevailing opinion - the Germans would shrug their shoulders and say, "Machts Nichts (no big deal)" if they discovered that one or two of these road markers had been destroyed. However, this wasn't one or two machts nichts poles - it was dozens of them. As the M113 drove over them, I saw pieces of white plastic and crushed wood flying up into the air behind the tracked vehicle - and I began to laugh. I laughed long and hard, as though this was the funniest thing that I had ever seen in my life. Oh, I'm sure that the depth of my reaction was due to how punchy I was with exhaustion, but still - that was just so darn funny. Words cannot express how much I enjoyed that spectacle.

After ten or twenty seconds, I watched Heggie press the microphone on his helmet to his mouth again, and the driver of the M113 quickly adjusted his course back onto the roadway. Heggie turned around in his commander's seat to look at me again, then he pulled his facemask and scarf out of the way so I could see his ear to ear grin. I exploded into laughter once more, then Heggie replaced his facemask and scarf and turned forward to face the icy winds of winter once again.

More than thirty years have passed since this brief episode unfolded on a dismal day in the middle of nowhere, but I remember it like it happened yesterday. And Heggie - he holds a special place in my thoughts of days gone by like some sort of mythic Norse hero. He made my day - and he probably kept me from crashing my vehicle due to exhaustion or the inescapable reality of my miserable circumstances.

I really needed that laugh. And you can't buy experiences like that for any amount of money.

Wearing a Mask Could Be a Lot Worse

I posted the following image to a veteran's forum with the following caption: "Whenever I hear people whining and moaning about having to wear a mask, I remember days like this, and realize why I have zero F's to give them."

Army-in-MOPP4

Believe me, there's nothing like putting on a full chemical protective suit over your regular uniform, complete with gas mask, rubber booties and gloves, and then working outside in the deserts of Fort Huachuca (in southern Arizona) to make you realize that the human body wasn't designed to work in 100+ temperatures while wearing multiple layers of non-breathable clothing.

At-Least-Youre-Not-in-MOPP4

With that in mind, I would like to reiterate to all of the people who still complain about having to wear a simple mask for 15 minutes or so while they're shopping in a supermarket: "Just Shut Up and Wear the Darn Mask." In other words, get over yourself. Think about someone else for a change. Wearing a mask is a small price to pay for keeping the people around you healthy, and things could be a lot worse.


UPDATE: As I mentioned earlier, I had originally posted the opening joke to a veteran's forum, because I thought my fellow veterans would appreciate the humor. However, shortly after I posted this information, it was removed by one of the forum's admins with no explanation. As you can see, there was nothing even remotely political in this post, so all I can assume was that one of the admins is an "anti-masker" who took offense to the suggestion that wearing a mask during a pandemic isn't that bad. Oh, well... there's nothing that I can do about that. I guess some people failed to pay attention in their grade school science classes.

More 511th History: That Time I Was a Russian Major

At some point during my tenure with the 511th MI Company, I was requested by some high-ranking US military officials to help review the readiness of 11th ACR troops. The time was in the late 1980s, and a delegation could show up at any time for a surprise inspection during the drawdown of nuclear armaments in Germany. This was important work, and our senior leadership needed to know that our troops would do the right thing when the time came. On the other hand, they also needed to know that our troops would prevent bad things from happening, too.

With that mind, I was dressed in a Soviet Major's Uniform (from the Tank Corps), assigned a Russian "translator," and I was asked to pretend to be a particularly "difficult" guest during a faux inspection.

Soviet Army Armored Corps Officer Uniform

To be more specific, these high-ranking officials asked me to try getting into all sorts of mischief in order to evaluate how the unsuspecting 11th ACR troops would react. I'm the kind of guy that you don't have to ask twice - I could get into lots of trouble rather quickly, and my victims probably would have been seriously ticked off if they ever suspected that I wasn't who my official escorts said I was.

My translator was SPC Meyers, who was a good friend of mine from the 511th. We were both passably fluent in Russian, which was more than was necessary to fool our unsuspecting victims. All of our personal conversations in Russian were about what was going on, how much fun we were having, where to go for lunch after we were done, what we should do to mess with people, etc. However, whenever I would say something in Russian, my friend would "translate" something entirely different (and often exasperating) to our hosts.

Here's an example:

Me [Saying something innocuous in Russian to my translator.]
Translator "The major would like to see inside an Abrams tank."
11th ACR dude "No, that's off limits."
Translator [Saying something innocuous in Russian to me.]
Me [Saying something innocuous in Russian, but louder and angrier.]
Translator "The major is very upset; he says that's part of his inspection duties."
11th ACR dude "I'm really sorry, and uh - can someone help me? What do I do now?"
Translator [Apologetically in Russian to me: "He'd kick our butts if he knew we were so full of crap."]
Me [Angrily in Russian: "Yeah, but this is so much fun. Still, we'd better not show our faces around here for a few weeks."]

Ah, good times.

September 22nd is National Veteran and Military Suicide Prevention Day

At the risk of Too Much Information (TMI), I'd like to share something that I've never talked about with anyone other than my wife.

Here's the backstory: a few years ago I was diagnosed with Essential Tremors, which is a disorder with hand & feet tremors that resembles a non-fatal form of Parkinson's Disease. I had hoped to retire one day and be able to tinker with electronics or play my array of musical instruments, but now I suddenly found myself in my mid-50s and facing the very real possibility that I might not be able to hold a pencil or a fork in a few years.

I went through all of the stages of grief; at first I was in denial, and then I was viciously angry at God. I kept asking Him, "Why me?" and "Why couldn't you just kill me?" It was humiliating each time I had to ask my wife to help me eat, or when I had to pull off the road and ask my wife to drive because my feet wouldn't do what they were supposed to. It was even more embarrassing when I was at a restaurant with family or friends and I kept missing when I tried to feed myself.

I eventually launched into a major depression, and all of this happened at a time when my job took a major nosedive; I was overworked and had a boss who had no idea who I was or what I did. As each day grew worse than the last, I finally reached the breaking point, and I want no sympathy for this - but I had my note written, I had all my accounts in order, I had all my passwords printed out so my wife wouldn't have to look for anything, and I had a noose all set to go. I'm great at tying nooses; I learned how to tie an ultra-secure noose as a Boy Scout, so I had everything tested and ready in our garage where I knew that nothing was going to fail on me.

I was literally within minutes of stepping into that noose when I was somehow distracted by something; to this day I don't recall what it was, but I stepped away and never stepped back.

I eventually found a doctor who put me on the right medications to manage my tremors, and I found a counselor to help me pass through the final stages of grief - from depression into acceptance. Now I look back at what almost happened and think, "Holy crap - what was I thinking?" But the truth is, when you're that depressed, you can't think. And you don't WANT to think. You just want it to end. In hindsight, I should have sought help sooner: I should have seen the doctor sooner, I should have seen the counselor sooner, and I should have told my wife that despite my day to day appearance, I really wasn't handling my situation.

When I think back on my time in the military, I realize that soldiers are taught to be completely self-sufficient, and I think that makes it hard for veterans to ask for help. But if we veterans are honest with ourselves, we were never completely self-sufficient. In every duty station where I served, I was surrounded by awesome folks who knew exactly where I was at, and we all helped each other. Oh sure, there was the occasional jerk or two in each unit that we couldn't trust, but for the most part - we were surrounded by people who understood all the ups and downs that we were facing.

Now that my situation has changed for the better, I've found a support group for my tremors where I can hear from other people that have gone through what I'm going through, and it really helps. To be honest, that's also why I love a veterans group that I belong to. There are parts of my life that no one outside the fraternity of the Armed Forces will understand, like why I laugh out loud every time I see a yellow bird lying dead outside a window. But all of my fellow veterans get it.

To finish off this post, I'm doing great now - and I've learned to take each day one at a time. I don't mean to make light of anyone's burden, but I look at the following images all the time. The image on the right reminds me that I shouldn't try to do everything alone, and the image on the left reminds me that the same drive and determination that enabled me to endure and do amazing things in my youth is still there, and I can tap into that drive and determination in order to help me make it through the stupid things I face today.

Never-Quit-and-Seek-Help

Green Eggs and Spam

I can't speak for the Navy, Air Force, or the Marines, but the Army was cursed with some truly awful food. As you can see in the image below, I have eaten actual green eggs on more than one occasion. (And unlike the photo below, they were usually served floating in a tepid pool of disgusting water...) With that in mind, when someone posted this photo, I thought that it deserved an appropriate ode in the style of Dr. Seuss...

I used to work for Uncle Sam
But never liked Green Eggs and Spam

Not in a tank, nor in a boat
Nor in a Jeep or Gama Goat

Not on the border in Germany
Nor in the rain or snow or sea

I did not like them in Korea
They only caused bad diarrhea

They were crap in Iraq and Afghanistan
So I still don't like Green Eggs and Spam

Green-Eggs-and-Spam

An Ode to SOS

I belong to a few different Veteran's forums, and recently someone mentioned that they had completed their tour of service without ever having tried the military's infamous SOS, which is an "affectionate" name for creamed ground beef over biscuits. The name is an acronym for (ahem) "Stuff on a Shingle," (although in Army parlance it's a different four-letter word instead of "stuff.")

SOS

Nevertheless, I thought that it might be fun to write a few words as an homage to one of the most-hated and yet most-loved dishes in the military cookbook. SOS may have tasted awful, but it was better than starving, and it taught me to be truly thankful for what I had.

I do not mean to sound so rude
By poking fun at Army food
But I have had their SOS
And can attest it's not the best
I've also had green eggs and ham
And a dozen types of mangled spam
I did not think those things existed
Until such time as I enlisted

My stomach now is ironclad
And can withstand when food is bad
If I sit back and reminisce
Those tasteless morsels I dismiss
Time, it seems, has helped to heal
My memories of horrid meals
Of MREs and old C-RATs
Which tasted more like stale, dried cat

The Army cooks, they tried their best
To create something we could digest
Suffice to say, we still survived
The food was bad, but we're alive
To bring my story to a close
I'd like to say before I go
That SOS may taste like crap
But it's better than a long, dirt nap

Smile

General Snetkov versus Ralph Kramden

I've shared on here before about how I had been COL Abrams' translator on the DDR border when GEN Snetkov (the CDR of GSFG in the late 80s) came through. (See https://bit.ly/2PIjcD9 about that.) But something that I don't think I shared here before was how much I thought that GEN Snetkov looked like Ralph Kramden.

GEN-Snetkov-vs-Ralph-Kramden

My German Skills are a Little Rusty

I attended a reunion this past August in Fulda, Germany, with some of the folks from the 511th MI Company. As we were leaving a restaurant after dinner one night, we bumped into a traveling Bachelor Party that was making its way through streets of the city. They were already a few sheets to the wind, which undoubtedly explains why they appeared to think that I was a hilarious attraction. (I have that effect on drunk people, so it seems.)

Anyway, they were sounding off with a series of German idioms, and after each one they would laugh uproariously and ask me to join in. This didn't seem possible to me, as I hadn't lived in Deutschland for 30 years, and even then I had been a Russian linguist.

However, as luck would have it - somewhere in the back of my aging mind was the sole German idiom that I had managed to retain for all these years, which I recited to the assembled crowd:

"Freier macht die augen auf, heiraten ist kein pferdekauf!"

This had the desired effect - they laughed even harder than before, shook my hand, offered me a beer, slapped me on the back, etc. After offering me some pomme frites, (which were stored in the groom's hat - ugh), they bid me "Auf Wiedersehen," and they wandered off to continue their evening's festivities.

Unfortunately, that idiom loses a little in translation, (especially when using Google or Bing translate), but trust me - it's pretty funny for a soon-to-be-groom to hear. What it says, in essence, is: "Open your eyes, free man - getting married is not like buying a horse."

Nevertheless, it's nice to know that occasionally your long lost language skills can still come in handy.

Open-mouthed smile

It's a New Year with the Same Warped Sense of Humor

I joined the Army in early 1986, at which time the following dark humor marching/running cadence was in prominent use:

A yellow bird / With a yellow bill
Landed on / My window sill
I lured him in / With a piece of bread
And then I smashed / His yellow head

Although to be perfectly honest, the original cadence didn't say "his yellow head;" instead, it used a more-colorful expression with the same number of syllables. But this is a public forum, so I'll stick to the sanitized version here.

Nevertheless, an unfortunate mishap occurred at my house recently: a tiny yellow bird flew into one of my windows, and - tragically - died as a result. However, when I discovered his demise, my first instinct wasn't to clean up the carnage. Instead, I grabbed my camera and a half-piece of bread and took the following picture, which I uploaded to a veterans' group on Facebook with the caption: "This guy landed on my window sill today... it didn't end well for him."

Now at first glance, this might seem rather... morbid. However, my fellow veterans immediately recognized my joke, and they posted comments like the following:

  • "His head seems intact. I'm confused."
  • "I see you lured him in with a piece of bread."
  • "You MUST finish what you started... CRUSH HIS ******* HEAD!!! "

They also replied with images like the following:

yellow-bird-knows
yellow-bird-grenade

One dark example of veteran humor was answered by dozens of darker examples of veteran humor. Once again, this behavior might seem somewhat disturbed to the casual observer, but none of the people involved in the ensuing discussion were sociopaths; most of them were happily married, with great jobs/careers, and selflessly devoted to their kids and grandkids. With that in mind, a short examination of the dichotomy between what veterans might find amusing versus what "acceptable society" might find amusing is worth discussing.

Here is another example of what many veterans find funny:

mushroom-cloud

I have to admit, I literally laughed out loud when I first saw that image; I honestly thought that was one of the funniest cartoons I had seen in a long time. However, when I showed it to my wife, she didn't find it funny. In fact, her comment was, "That's kind of sad..." And as I thought about our different reactions to the same image, I realized why veterans see things differently: we have learned to laugh at death. Not death itself, mind you, but the concept of death. We have to; we'd go crazy if we didn't, and I'll explain why.

The longer you serve in the military, you will eventually have to face death. This will rarely be your imminent demise, although that occasionally happens. But sooner or later you will have to survive the death of a friend or acquaintance, or you will have to come to terms with the fact that what you're doing is likely going to get you killed. Both of those realities are extremely difficult concepts for any sane person to deal with.

In an attempt to deal with the stress of these likely scenarios, most active service members of the military will employ the following coping mechanisms: toxic sarcasm and a dark sense of humor. This may seem strange and/or counter-productive to outsiders, but contrary to common sense - developing a cynical worldview helps service members successfully grapple with the subject of death. Learning to laugh at the inevitability of facing death in some form or other makes time in military service a little more endurable.

When veterans leave the service, their dark senses of humor follow them home; much like having a psychotic ex-lover stalk you across the country. But this is why I love hanging out in the veterans' groups on Facebook: I love seeing that there are others who still see things as I do. My sense of humor may be warped and distorted, but there are others who share that same warped and distorted sense of humor.

In short, other veterans "Get Me." They understand me. They share the same irreverent contempt for death that I do. Or to rephrase a famous idiom, "Fate whispers to the warrior, 'You cannot withstand the storm.' The warrior whispers back, 'You could really use a breath mint.'"

Ranger Up - A Sad Tale of Customer Service Failures

As a veteran, I love Ranger Up's products. Sometimes their products make me laugh, while at other times their products make me proud of my time in the service. In fact, I wear at least one of Ranger Up's t-shirts every week. But my love for that company was seriously damaged when they completely failed again and again to fulfill a very basic order. To better understand what I mean, here are the details:

I placed an order near the end of November for three products that I wanted to give as Christmas presents to my son-in-law, who is a fellow veteran. Two weeks later, I received only one of the products, even though Ranger Up's website and email notifications claimed that the order had been fulfilled. I understand that mistakes happen, especially around the holidays, and I wasn't concerned because there was still plenty of time to rectify the situation. To that end, I tried using the contact form on Ranger Up's website, then I tried using the web-based chat on their website, then I tried sending emails to their customer service address, and I left a couple voice mail messages at their customer service telephone number. I heard nothing from all of these attempts. Once again, I understand that the holiday season is busier than normal, but still - I heard not the slightest peep from Ranger Up.

After several days of hearing nothing, I followed a friend's suggestion and I reached out to Ranger Up's Facebook account. To my amazement, I heard back in a few hours, whereupon I was informed that I needed to allow 2-3 business days for follow ups from Ranger Up's staff due to the holiday volume. (I had already done that, of course.) But I was assured that someone named "Regina" would follow up with me that day to get everything squared away.

But I heard nothing more that day. Nor the next day.

As I mentioned before, the missing items were meant to be Christmas gifts, and by that time it was already a few days away from Christmas. With that in mind, I reached out to Ranger Up's Facebook account again, and I informed them that I had already waited longer than their requisite 2-3 business days, yet I still had not heard anything from them - despite assurances that I would hear from them on the same day that I had contacted them through Facebook. I pointed out that in order to receive the rest of my order in time for Christmas, Ranger Up would have have to ship my remaining items by 2-day mail. The following day I received an apology for my order "falling through the cracks," and I was assured that Ranger Up would ship the rest of my original order via FedEx, and Ranger Up would cover the additional shipping costs. (Just to be safe, I bought my son-in-law a couple extra gifts.)

A day passed, then two, then three... and eventually Christmas arrived - but still I had received nothing from Ranger Up. On the day after Christmas, I received an email that my order was finally on its way. By this point, I didn't hold my breath.

I'll spare you the additional details and cut to the chase - the remaining items from my order arrived today. FIVE. DAYS. AFTER. CHRISTMAS. More than a week after I was assured that my order would arrive in time for Christmas, more than two weeks after I first contacted Ranger Up to let them know that there was a problem, and more than a month after I placed the original order, which for any other company would have been plenty of time for the holidays.

At the end of the day, I'm a realist; I completely understand that things go wrong. And I'm patient; I do not call companies and scream at people who are trying to do their jobs. And in the grander scheme of life, missing a couple gifts for the holidays is a really small thing; I have my health, I have a wonderful wife, I have great kids, and I have cute grandkids.

But all that being said, Ranger Up failed. Big time. Again. And again. And again.

On Ranger Up's contact page, they proudly proclaim the following:

"From August 26th to 5 January 2016, Ranger Up used a third-party partner for customer service and fulfillment. During that period of time many orders did not get fulfilled and many customers were ignored. Those days are over. We will get back to you within 1-2 business days, and we will remedy all issues to your satisfaction. We learned the valuable lesson that no one cares about our customers as much as we do and we look forward to being us again in 2017."

From my perspective, it seems as if nothing has changed; my order was not fulfilled, I was clearly ignored, I did not hear from Ranger Up within 1-2 business days, and they certainly did not remedy any issues to my satisfaction.

Ranger Up's website also proudly proclaims the following: "Founded by veterans with an ethos forged by service." I'm not sure how things work in the military now, but in my day a soldier who demonstrated that level of failure again and again would have had his butt kicked over and over until he learned how to do his job.